For the use of available technical capacities, ETECSA establishes an order of priority that includes pending transfers, public services, business sector services and other commitments and obligations of the company. Once these demands have been met, the company will offer the available capacities for the installation of new services to the population, which are distributed and granted by the Municipal Administration Council (CAM).
- The ways to make basic telephone service offers to the population are as follows:
- Through the Local Bodies of the People's Power (Provincial Administration Council - CAP for the allocation to the population by the Municipal Administration Councils - CAM).
- The CAP is responsible for informing, through the media, the details related to the process and the date from which the requests of the population in the beneficiary areas will begin to be received.
- The CAM creates the Granting Commission to receive requests from the population and analyzes and approves the list of people who should be benefited with the assignment of the telephone service.
- At the end of this process, the CAM sends ETECSA a list of the beneficiaries, who will be contacted by the Commercial Units to establish the contract and install the telephone service.
- ETECSA does not intervene in the process of assigning the telephone service.
ETECSA will not be able to proceed with the cases that are in the grant list when:
The beneficiary's residence address differs from those previously reported by ETECSA.
The beneficiary has a telephone service installed in his name.
The beneficiary resides in a property where the owner does not accept the installation of the service.
The beneficiary has died or permanently left the national territory.
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