Services of the Cuban Telecommunications Company (ETECSA)
Services +
Services *National and international phone calls *Sale of telecommunications products and accessories. *Sale of prepaid phone cards. *Sale of prepaid cards for Internet access. *Hiring the caller ID service. *Internet Access Service. Read MoreInformation on procedures related to telephone service +
The Telecommunications Company of Cuba S.A. ETECSA, through its Commercial Offices, offers comprehensive attention to its clients and / or users. In them you can find out about the status of your account, inquire about the additional charges billed and request the most different procedures related to telephone service.Contents: FIXED SERVICES Residential Segment: -NEW BASIC TELEPHONE SERVICE FACILITIES FOR THE NATIONAL RESIDENTIAL SEGMENT. -PROCEDURES RELATING TO BASIC TELEPHONE SERVICE FOR THE NATIONAL RESIDENTIAL SEGMENT. -Private status in the Telephone Directory. -Supplementary services. -Changes *Of number. *Of place. *Mounting. -International departure service. -Caller ID service. -Postpaid. -Prepaid. -Special disconnection and connection. -Reconnection. -Telephone transfer… Read MoreNew basic telephone service facilities to the national residential segment +
For the use of available technical capacities, ETECSA establishes an order of priority that includes pending transfers, public services, business sector services and other commitments and obligations of the company. Once these demands have been met, the company will offer the available capacities for the installation of new services to the population, which are distributed and granted by the Municipal Administration Council (CAM).- The ways to make basic telephone service offers to the population are as follows:- Through the Local Bodies of the People's Power (Provincial Administration Council - CAP for the allocation to the population by the Municipal Administration Councils… Read MoreProcedures related to basic telephone service for the national residential segment +
Private status in the Telephone DirectoryThe owner of the service is entitled to a simple insertion in the Telephone Directory at no additional charge. If you do not want your number to be published, you must request in your Commercial Office that it become private. If you detect any error in the reproduction of your data or they have been omitted, send your data through the electronic address This email address is being protected from spambots. You need JavaScript enabled to view it., you can also call the 112 Commercial Management service and reconcile your data with the executive.Supplementary servicesThey allow you to enjoy additional services on your phone line. They are available only… Read MoreChanges +
Number: It occurs at the request of the service owner, implying an additional charge on your invoice next month, or due to the need for ETECSA, the service owner being notified promptly and without causing any charge.How to request it? Via telephone dialing 112, Commercial Management service, identifying with your name, telephone number and personal identity number.Delugar: It consists of changing the location of any terminal equipment within the same property. It involves an additional charge on your bill next month. For more information call 118, Commercial Information.How to request it? Via telephone dialing 112, Commercial Management service, identifying with… Read MoreChange of ownership of the service +
It consists of transferring the ownership of the service to another natural person. This request has no cost and can be made in any Commercial Unit, but the person who is going to be awarded the service must go to the Commercial Office of the territory where it is installed.Assignment of ownershipThe owner of the service may request the change of ownership in favor of the natural person he designates at the time he deems appropriate.Documents to present: Personal identity document of the owner or the agent. Personal identity document of the beneficiary to whom the new contract will be signed. Notarial deed… Read MoreProcedures related to telecommunications services in the business segment +
Requests for new services, modifications or cancellations of existing onesThey will be carried out by means of an official letter from the entity signed by its maximum representative or, failing that, by the person officially authorized by it for these purposes. The letter should contain: -Official name of the entity. -Organism to which it belongs. -Entity address. -Mailing address of the service invoice. -Bank account. -Code / records (REEUP, REEANE, others). -NIT code. -In the case of basic telephone service, in addition to the above data, the letter must contain: -Private status or not in the Telephone Directory. -Phone location address. … Read MoreProcedures related to mobile phone service +
Processing Cellular Service ContractIt is the process that formalizes the contractual relationship between the Holder and the Company for the provision of the cellular telephone service in the prepaid and postpaid modalities. The Holder is the person who has the rights and obligations derived from contracting the cellular service. The act of signing the contract is personal, either by the beneficiary or through his representative, fulfilling the formalities established by the Cuban civil code. The service contract, in the prepaid modality, may be permanent or temporary and is independent of any other telephone service. The contracted service can only be… Read MoreInternet service +
INTERNET SERVICE - NAUTAOWN NAVIGATION ROOMS OF ETECSA = 2 There are 2 navigation rooms of ETECSA in the city of Cárdenas, located at: CMS Cárdenas with 12 positions CMS March 13 with 2 positions Third-Party Navigation Rooms = 1In Cardenas-1 Young Computer and Electronics Club with 2 positions Public wireless access sites WIFI = 64 in Parks of the City of Cárdenas (Colón, José Antonio Echevarría, Martí, Maceo and Los Mártires1 in closed premises (ACCA Headquarters House). Internet in homes (SERVICE nauta - HOME)There are 1,350 Nauta Hogar services marketed in the Popular Councils of the City of Cárdenas. INTERNET BY MOBILE DATAIn the City there is full coverage of the… Read More
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Contacts:
LEVEL OF ATTENTION TO THE POPULATION | ACCES |
Head of the Cárdenas Telecommunications Center – Jesús Bethencourt Martínez | Every Saturday – 8.30am a 11.00am, Phone: 45 521399 |
Head of the Cárdenas Multiservices Center– Idernis Denis Martínez | Everyday – 8.30am a 4.00pm, Phone: 45 525063 |
Sales Points of the Commercial Network | Through the Users Book - available during business hours. |
Call center | Free call to 118 - 24 hours a day. |
| This email address is being protected from spambots. You need JavaScript enabled to view it. |
Available on Social Networks
Facebook / Etecsa_Ciudad Bandera (@EtecsaCB)
Red Comercial para la prestación de los Servicios de Telecomunicaciones en la Ciudad de Cárdenas.
BUSINESS UNIT | Address | SERVICE SCHEDULE |
Cárdenas Multiservices Center | Calle Céspedes esq. a Coronel Verdugo, Municipio Cárdenas | Monday to Sunday from 8.30am a 7.00pm |
Office of Attention to Telecommunications Agents | Calle Céspedes esq. a Coronel Verdugo, Municipio Cárdenas | Monday to Friday from 8.30am to 4.00pm Saturdays from 8.30am to 11.30am |
Internet Navigation Room Centro Multiservicios Cárdenas | Calle Céspedes esq. a Coronel Verdugo, Municipio Cárdenas | Monday to Sunday from 8:30 a.m. to 7:00 p.m. |
Reparto Multiservices Center March 13 (includes Internet Navigation Room) | Calle Andriani y Cristina, Reparto 13 de Marzo, Municipio Cárdenas | Monday to Sunday from 8:30 a.m. to 7:00 p.m. |
Minipunto Reparto Fructuoso Rodríguez | Ave 42 y 22, Reparto Fructuoso Rodríguez, Municipio Cárdenas | Monday to Sunday from 8:30 a.m. to 7:00 p.m. |
Minipunto Palma | Calzada e/ Palma y Estero, Municipio Cárdenas | Monday to Sunday from 8:30 a.m. to 7:00 p.m. |
Minipunto Versalles | Céspedes e/ 21 y 22, Municipio Cárdenas | Monday to Sunday from 8:30 a.m. to 7:00 p.m. |
Minipunto "2 de Diciembre" | Edificio 5 Apto 1 Reparto "2 de Diciembre", Municipio Cárdenas | Monday to Friday from 8.30am to 4.00pm Saturdays from 8.30am to 11.30am |
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