Procedures and Services

The Telecommunications Company of Cuba S.A. ETECSA, through its Commercial Offices, offers comprehensive attention to its clients and / or users. In them you can find out about the status of your account, inquire about the additional charges billed and request the most different procedures related to telephone service.

Contents:

    FIXED SERVICES
        Residential Segment:
             -NEW BASIC TELEPHONE SERVICE FACILITIES FOR THE NATIONAL RESIDENTIAL SEGMENT.
             -PROCEDURES RELATING TO BASIC TELEPHONE SERVICE FOR THE NATIONAL RESIDENTIAL SEGMENT.
             -Private status in the Telephone Directory.
             -Supplementary services.
             -Changes
                  *Of number.
                  *Of place.
                  *Mounting.
             -International departure service.
             -Caller ID service.
             -Postpaid.
             -Prepaid.
             -Special disconnection and connection.
             -Reconnection.
             -Telephone transfer to another address.
             -CHANGE OF OWNERSHIP OF SERVICE.
             -Assignment of ownership.
             -Transfer of ownership.
             -Reinstatement.
             -Installation of extensions.
        Business Segment:
             -PROCEDURES RELATING TO TELECOMMUNICATION SERVICES OF THE BUSINESS SEGMENT.
             -Requests for new services, modifications or cancellations of existing ones.

 

     MOBILE SERVICES
        PROCEDURES RELATING TO THE MOBILE TELEPHONY SERVICE.
        Processing of Cellular Service Contract.
        Processing of cellular equipment or SIM card failure.
        Processing change of customer generals.
        Service transfer process.
        Processing number change.
        Service lockout procedure.
        Service unlocking procedure.
        Loss of cell phone or SIM card.

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